Privacy Policy

Imaginest is an online platform that helps homeowners discover and connect with architects and interior designers. The platform may allow users to create accounts, browse professional profiles, submit project requirements, receive proposals, communicate with professionals, manage consultation journeys, and review completed services.

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, city, and account information.
• Information submitted while creating or updating a user or professional profile.
• Project information, including property details, location, budget, preferred timeline, design requirements, descriptions, drawings, photographs, documents, and other materials.
• Professional information, including qualifications, experience, portfolio materials, business information, and verification documents.
• Communications exchanged through the platform or sent to Imaginest.
• Reviews, ratings, feedback, and support requests.

We may also automatically collect certain technical information, including:

• Internet Protocol address.
• Browser type and operating system.
• Device information.
• Pages viewed and actions taken on the platform.
• Login activity, diagnostic information, and usage data.
• Cookies and similar technologies.

We may use the information we collect to:

• Create, maintain, and secure user accounts.
• Provide and improve the Imaginest platform.
• Connect homeowners with architects and interior designers.
• Process and manage consultation requests and proposals.
• Facilitate communication between users.
• Display and manage professional profiles and portfolios.
• Verify professional information where applicable.
• Provide notifications, service messages, and account updates.
• Respond to questions, complaints, or support requests.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Monitor platform performance and improve the user experience.
• Comply with applicable legal and regulatory requirements.
• Enforce our Terms of Service and other platform policies.

We do not sell personal information.

We may share information in the following circumstances:

• With architects or interior designers when a homeowner submits or assigns a consultation request.
• With homeowners when a professional responds to or participates in a consultation.
• With service providers that assist with hosting, data storage, authentication, communications, analytics, security, or other platform operations.
• Where disclosure is required by law, court order, regulatory authority, or lawful governmental request.
• Where reasonably necessary to protect the rights, property, security, or safety of Imaginest, its users, or others.
• In connection with a merger, acquisition, restructuring, financing, or transfer of all or part of the platform or business.

Service providers may only process information for the purposes for which it has been provided to them and subject to appropriate confidentiality and security obligations.

Information contained in consultation requests may be shared with the professional selected by the homeowner or otherwise assigned through the platform.

Professional profile information, including names, photographs, experience, qualifications, services, locations, portfolio materials, ratings, and other profile information, may be publicly visible.

Users should avoid uploading confidential, legally privileged, commercially sensitive, or unnecessary personal information unless it is required for the relevant service.

We may send communications concerning:

• Account registration and security.
• Consultation requests.
• Proposal and project updates.
• Agreement confirmations.
• Platform activity.
• Service changes.
• Administrative or legal notices.

Certain essential service communications cannot be disabled while an account remains active.

Imaginest may use cookies and similar technologies to:

• Keep users signed in.
• Remember preferences.
• Maintain security.
• Understand how the platform is used.
• Diagnose technical problems.
• Improve performance and functionality.

Users may control cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some platform features.

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no online platform, electronic transmission, or data-storage system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials confidential and for notifying us if they suspect unauthorised access to their accounts.

We may retain information for as long as reasonably necessary to:

• Provide the platform and its services.
• Maintain transaction, consultation, and communication records.
• Meet legal, regulatory, accounting, or security requirements.
• Resolve disputes.
• Prevent fraud or misuse.
• Enforce agreements and policies.

Information may remain in secure backups for a limited period after deletion from active systems.

Subject to applicable law and legitimate operational requirements, you may request to:

• Access certain personal information held about you.
• Correct inaccurate or incomplete information.
• Update your profile or account information.
• Delete your account.
• Request deletion of certain personal information.
• Withdraw consent where processing depends on consent.
• Raise a concern about how your information is handled.

Some information may be retained where required by law, necessary for security, dispute resolution, enforcement, recordkeeping, or the protection of legitimate rights.

Imaginest may review information provided by architects and interior designers for platform-verification purposes.

Verification does not constitute a licence, certification, guarantee, endorsement, recommendation, or warranty concerning a professional’s competence, conduct, availability, pricing, services, or future performance.

Homeowners remain responsible for conducting their own assessment and entering into appropriate agreements before engaging a professional.

The platform may contain links to or integrations with third-party websites, applications, or services.

Imaginest is not responsible for the content, availability, security, or privacy practices of third parties. Users should review the privacy policies of those services before providing personal information.

Imaginest is intended for persons who are at least 18 years old.

We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child, we may delete it.

We may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable requirements.

The revised policy will be published on this page with an updated effective date. Continued use of Imaginest after the revised policy becomes effective constitutes acknowledgement of the updated policy.

Questions, requests, or concerns regarding this Privacy Policy may be submitted through the support or communication channels made available on the Imaginest platform.